DIGITAL TRANSFORMATION IN
TELECOMMUNICATIONS

November 24th 2021 - 9:00-13:30 
BUCHAREST - Hotel InterContinental

ABOUT THE EVENT

THE DIPLOMAT-BUCHAREST organizes the first edition of DIGITAL TRANSFORMATION IN TELECOMMUNICATIONS on November 24,  at InterContinental Hotel Bucharest. 
Businesses and consumers relied on connectivity on the past two years more than ever before as employees moved off the campus and into their homes, students began learning from home or even in school parking lots, and many businesses had to find new ways to keep their doors open – often using technology to facilitate touchless or curbside services that were all enabled by the network. 
Today, around 5 billion people have mobile devices. What innovations are brought into the industry to deliver performant solutions, what  regulations and institutional input trace the direction. In the respect of the consumer, the industry is pioneering in terms of new technologies, strategies, policies and relevant connectivity tools. 5G promotes telecom from technology distributor to service provider. It shifts from traditional to fully digitalized services to consumers. 

A highly regulated industry, telecommunication is centered on data protection and cyber security. The emerging technologies and the more and more fluid and interconnected markets are double-sided coin. The institutional approach is a valuable and contributing factor to the telecom industry’s design.

Key benefits of attending

• Enable cross-functional collaboration: position telecom stakeholders and digital innovators at the executive leadership table
• Talk Numbers: analyze the ROI of operational practices
& convey a data story to your business leaders
• Upgrade your KPIs: the metrics you need to use to meet your KPIs
• Elevate the Customer Experience: the mission
critical priority to drive enhanced business results

Who are  the attendees

• Leaders of Telecom Operators
and Decision Makers
• Authorities, Regulatory bodies,
Institutional partners
• Technology & IT solutions providers
and developers

TOPICS

  • OUTLOOK ON THE MARKET TRENDS & UPDATES
    Local Updates on legal and legislative frame, regulations  and the authorities’ voice. Sector’s reforms and strategy, industry’s regulatory and authorities (ANCOM) revise and expectations.
  • THE 5G STATUS: OPENING THE DOOR  TO TELECOM EVOLUTION: 
    NEW SERVICES, NEW ADDRESSABILITY
    The advance to 5G will dramatically change the telecommunication in EU. According to data, The European Union’s 5G action plan includes uninterrupted 5G coverage by 2025 for railways and major roads. Also, the new technology promises ultra-low latency, improved data rates and enables network slicing. The industry stakeholders will leverage all these to new services, network operations and new customer experience enablement. The institutional dialogue is paramount in this context..
  • UNLEASING THE CUSTOMER EXPERIENCE POTENTIAL
    Customer is the king and the companies address this part of their business plan as No1 priority. The businesses must go where their clients are and always find the ways to anticipate and maintain heir attention. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer mix and increased revenues. 
  • CYBER SECURITY AND RESILIENCE: PROTECTING AND EMPOWERING CONSUMERS
    Business as usual can dramatically become unusual when a ransomware virus floods the mobile and computer devices. The daily, usual and basic operations done on our mobile devices can suddenly turn to a nightmare when data is gone, money is lost and sometimes, even worse. Telecom operates with highly sensitive data, personal data of consumers, which is always an invitation to cyber-criminality. Telecom infrastructures are strategic objectives for the national security. 
  • BOOSTING DIGITAL OBJECTIVES BY SKILLED WORKFORCE 
    Driving innovation and performance through the synergy of highly specialized tech savvy young people and expert seniors. 
    New ideas in making the best from the use of new technologies in servicing the consumers and employees. 
    From a traditional customer relationship, to creating a 360-degree omnichannel customer experience management 
  • A TECH-SAVVY INDUSTRY: AI, RPA, BIG DATA, ANALYTICS, EDGE COMPUTING ARE PREVALENT 
    Telecommunications - one of the industries that rely the most on the consumer’s experience. The mobility-centered world is all about creating the best experience for the clients. Also, telecommunication has always been one of the promoters of innovation and technology advance. It has the motivation, it has the potential, it  has the means. The customer satisfaction is the golden KPI in the industry’s strategy. The volumes of data concentrated, managed and stored by telecommunication is one of the largest among industries. The telecommunications industry has one of the highest adoption rates for RPA technology that offers high levels of scalability and agility

AGENDA

 9:00 - 9:30

Registration and welcome coffee

9:30 - 11:00

PANEL DISCUSSION

11:00 - 11:20

Coffee Break

11:20 - 12:30

PANEL DISCUSSION

12:30 - 13:30

Networking lunch


Note: The event may be organized only online in the case that current context will exclude the indoor venues

Onsite

Regular participation

149
  • per person
    Limited seats

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Connectivity Partner

Media Partners

Venue

INTERCONTINENTAL HOTEL
Bulevardul Nicolae Bălcescu 4, București 010051

Address

20 Brailita Street, 1st Floor,
Sector 3, Bucharest

Contacts

Email: office@thediplomat.ro
Phone: +40 722 523 535